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Terms & Conditions

As a user of this website you acknowledge that you are bound to our Terms and Conditions below.

1.0 Definitions
Listed below are the terms that will be found in these terms of carriage:
Consignment - A group of parcels sent through our service.
Customer/Sender/User: The party who contracts with Sarp Express to arrange collection and delivery of a parcel/consignment and who is responsible for payment of all Charges associated with delivery.
Consignee/Receiver - The person who is receiving the parcel/consignment sent through
Carrier/Third Party - Our carrier partners, including Blue Dart, DTDC, Overnight Express, Professional Couriers and others.
The relevant collection point - means the address at which any Parcel/Consignment is to be collected by the carriers.
The relevant delivery point - means the address to which any parcel/Consignment is to be delivered by our carriers.
Driver release areas - means that the carrier deems this a 'safe' area and parcels can be left at the door without a signature. This only applies to certain services to certain areas.
Shipping Label/AirWay Bill/Commercial Invoice - The documentation placed on/with the parcel.
Working Day - Monday to Friday from 10am to 7pm within the INDIA, excluding public and bank holidays.
Guarantee - Collection or delivery guarantee on applicable services or 'your money back'.
Contract: The agreement between the Customer and for provision of services.
Member - means a person who has Registered on the site (and "Membership" means the status of being a Member);
The Company/Site - means

2.0 Delays in Service
Delays in service may be experienced under the following conditions:
Acts of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)
War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, or loot, sack, or pillage in connection therewith, and/or
Ionising radiations or contamination by radioactivity from any nuclear fuel on from any nuclear waste from the combustion of nuclear fuel, and/or
Radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, and/or
Pressure waves caused by aircraft and other aerial devices traveling at sonic or supersonic speeds, and/or
The absence, failure or inadequacy of packing or packaging.
The absence or incomplete paperwork needed for the shipment
The Shipping Label provided for the service has not been used
The Shipment is to travel more than 350 kms
The shipment is to be sent to any remote areas in India.
No Refund can be given for a delayed service for any of the above caused.

3.0 Liability
The Company, its servants or agents shall not be liable to the Customer in any circumstances or to any extent whatsoever in respect of damage caused to the consignment unless written notice is received by the Company within 3 Calendar Days of the consignment being delivered.
The written notice must be via e-mail at and include all the necessary supporting documentation. Any documents missing from the claim and/or submitted outside of the three calendar day timescale will result in the claim being rejected.
Any claim for partial loss of a consignment or dispute in the delivery where a delivery scan is available must also be raised with in writing via our online claim form within 3 Calendar days of the delivery accompanied by all the necessary documents. Any documents received outside of this timescale will result in the claim being rejected.
For loss of the complete Consignment written notice must be received by the Company - again, via email at, within 7 Calendar days of the estimated delivery date. Please allow up to 40 working days for any claim to be fully dealt with.
Any consignment sent on any service booked through with incorrect weight and dimensions entered at the point of booking, will not be covered under the transit compensation scheme. This includes the standard cover and any additional cover purchased will be void and non-refundable. Additional surcharges may also apply and the Customer will be liable to settle these prior to delivery of the consignment.
Loss, damage and Money Back Guarantee's under the following conditions will not be covered:
Act of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)
Consequences of war
Insufficient packaging
Incorrect labelling
Prohibited and restricted contents
Force majure
If the sender, combines packages (assuming they are under service restrictions) without putting them in an outer box, and the parcels come apart in transit then no claim can be accepted and the customer accepts that additional surcharges may be applied to the order.
Nothing in this Agreement shall be deemed to limit or exclude's liability for fraud or for death or personal injury caused by's negligence or to the extent otherwise not permitted by law.
You will indemnify in respect of all claim demands, damages, liabilities, costs or expenses incurred by or's employees, agents or sub-contractors in relation to any claims by third parties arising in connection with this agreement, or as a result of providing services, which are in excess of the liability of under this agreement.
Please note that will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.

4.0 Complaints
We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Department. Please allow 7 working days for a response to any written correspondence.

Sarp Express reserves the right to contact you by e-mail with any promotional and special offers.
Should you no longer wish to receive these please email
Sarp Express
Okhla Industrial area,
Phase-2, New Delhi 110020